CoPower Inc. offers administrative services that provide you with a broad range of benefit administration capabilities.

CoPower's ancillary plans include Delta Dental of California and Vision Service Plan (VSP), UNUM, and CoPower ONE. As a Third-Party Administrator (TPA) for these plans, CoPower provides the pricing benefits of a large group pool with the personal style of a small company. We administer ancillary benefits for more than 5,800 groups, covering more than 200,000 individuals.

General Agencies are responsible for the sale and underwriting of CoPower products, while CoPower is responsible for billing those groups sold through the GA and providing carriers with a list of eligible, enrolled employees. In addition, CoPower provides customer service to the broker, employer and employee. Furthermore, CoPower’s Inside Sales department provides brokers with pre-sales support for our full line of products. You may contact the Inside Sales team for assistance at 888-920-2322 Option 5.

Checks should be made payable to “CoPower” and sent with payment coupon to:

CoPower
Dept. 33824
P.O. Box 39000
San Francisco, CA 94139
***Do not send correspondence to this PO Box address. ***

Groups may also sign up for AutoPay to have their premium automatically debited from their account each month. To do so, fill out the Employer AutoPayAuthorization Form, send the form and a void check to autopay@copower.com, and enjoy payment peace of mind!

If your group is in danger of cancellation or you need to overnight a payment, you may either fill out the Onetime Direct Debit Authorization form and have the payment automatically debited from your account, OR send the check directly to the CoPower office:

CoPower
1600 West Hillsdale Blvd.
San Mateo, CA 94402

Issue	CoPower	Carrier	Broker
Need supplies for your employees?	X
Questions about eligibility?	X
Questions about your invoice or payment?	X
Interested in upgrading or changing your benefits?			X
Locating a local Dentist or Optometrist?		X
Questions about claims?		X

Payments are due on the first day of the month of coverage. There is a $20 late fee if the payment is not received by the 5th of the covered month or if the balance due is not paid in full.

Due to the time sensitive nature of these documents, forms and applications should be faxed immediately to 650-348-1149, or scanned and emailed securely to requests@copower.com.

Groups should contact their Group Service Representatives (GSR) below if they have a question about their plan.

Name	Extension	Responsibility
Teri Fallorina	Ext. 1745	Groups A–E, Numeric
Jacques Lafleur	Ext. 1748	Groups F–O
Wendy Baylo	Ext. 1744	Groups P–Z

As of January 2012, your company may qualify for Delta Dental Open Enrollment. Only companies with pre-tax Sec. 125 or POP plans qualify. If your plan is 100% employer-paid, it does not qualify for Open Enrollment. Open Enrollment only applies to CoPower One and CoPower OPTIONS dental plans. There is NO Open Enrollment for Choice plans. If you have questions about your group’s eligibility for Open Enrollment, please email info@copower.com or call 888-920-2322 .

For Delta Dental plans, employees whose groups qualify for Open Enrollment (see FAQ #8) may add their dependents at Open Enrollment ONLY IF they are adding ALL dependents at that time (qualifying events excluded). All inquiries concerning Delta Dental Open Enrollment and/or late enrollee issues should be sent directly to a CoPower Group Service Representative.

	Cal-COBRA	Federal COBRA
1.	For groups with 2–19 employees for at least 50% of the prior calendar year. Visit the CA Department of Insurance Web site for more information.	For groups with 20+ employees for at least 50% of the prior calendar year. Visit the US Department of Labor Web site for more information.
2.	CoPower will administer Cal-COBRA unless the employer chooses to administer it.	Employer administers COBRA plan.
3.	Cal-COBRA members pay CoPower directly.	Cal-COBRA members pay their Employer directly.

Please dial 888.920.2322, option 4 and one of our commission team members can help you.

Commissions are generally processed the third week of the month. Commissions payments can be sent to brokers either via check or direct deposit.